Refund policy

Amazing Party Life is committed to providing high-quality products and professional services. You agree to the following terms regarding returns, exchanges, and refunds.

SECTION 1 - 30-DAY CHANGE OF MIND POLICY

We offer a 30-day return period for "change of mind." This period commences from the date the parcel is delivered (based on tracking information) or 3 business days from the date of dispatch if no tracking is available. You’ll also need the receipt or proof of purchase.
(a) Only the product purchase price is refundable.
(b) Non-reimbursable fees: Original shipping charges, the cost to return the product to us, and any payment processing fees are non-refundable.
(c) Condition: Items must be in a suitable condition for resale as new, including original sealed packaging with all header cards and packing materials intact.

SECTION 2 - Costume Specific Conditions

To ensure eligibility:
(a) Costumes must not be soiled (makeup, tan, pet hair, fragrance, body odour).
(b) Do not try on costumes that are clearly the wrong size; stretched or damaged items cannot be returned.
(c) Items showing signs of wear or alteration cannot be accepted.

SECTION 3 - STRICT EXCLUSIONS (NON-RETURNABLE ITEMS)

Due to health, hygiene, and the nature of party goods, the following items cannot be returned or exchanged unless they are functionally faulty:
(a) Hygiene Items: Wigs, moustaches, beards, cosmetics, face paint, hosiery (stockings/tights), earrings, and undergarments. Once the packaging is opened, these items cannot be resold and are non-returnable.
(b) Helium Products: Helium tanks or inflated helium balloons. No refunds apply to unused gas in helium tanks. If a tank is returned with gas inside, the remaining gas is non-refundable as it cannot be resold. If you bring your own balloons to let us fill with helium gas, no refunds apply to any unexpected conditions such as short floating time etc. We cannot guarantee the quality of your brought balloons, however, we promise to use the highest quality of helium to fill the whole balloon.
(c) Custom & Personalized Items: Any items made-to-order or modified specifically for your event.
(d) Sale Items: Items purchased as part of a clearance, sale, or with a specific discount applied are final sale.

SECTION 4 - BALLOON & DECORATING SERVICES DISCLAIMER

(a) Transfer of Risk: For helium balloons collected from our Mayfield store or completed on-site by our team, responsibility transfers to the customer immediately upon handover.
(b) Environmental Factors: We are not liable for balloons that pop or deflate due to heat, wind, sharp objects, or improper handling once they leave our care.
(c) On-site Services: No refunds apply to "change of mind" during on-site decorating services as they cover pre-ordered materials and labor allocation.

SECTION 5 - FAULTY OR DAMAGED PRODUCTS

All products are checked before dispatch. If an item is received damaged or faulty:
(a) You must notify us within 48 hours of reception at admin@amazingpartylife.com.au or call 0406888660, we can evaluate the issue and make it right.
(b) You must provide photo or video evidence of the fault and the original shipping carton. Do not dispose of the item until the claim is processed.
(c) We reserve the right to inspect and test the product. If the item is found to be in good working order or misused/incorrectly installed by the customer, a refund will be denied.

SECTION 6 - EXCHANGES

If you wish to exchange a size or style:
(a) Fastest Method: Place a new order online for the correct item and send the unsuitable (and eligible) item back to us for a refund.
(b) Standard Method: Return the item to us (at your cost). Once inspected and approved, you will be required to pay for the new delivery charges before the replacement is dispatched.

SECTION 7 - FREE SHIPPING ADJUSTMENT

If your original order received free shipping and a return results in the remaining order value falling below the free shipping threshold, a standard shipping fee will be deducted from your final refund amount. Unless we send the wrong or faulty items, we will cover the shipping fee for you and make it right.

SECTION 8 - RETURN PROCEDURE & ADDRESS

(a) To start a return, you can contact us at admin@amazingpartylife.com.au or call 0406888660. Please note that returns will need to be sent to the following address: Shop 3.2/77 Maitland Rd, Mayfield, NSW 2304.
(b) If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at admin@amazingpartylife.com.au. 

SECTION 9 - REFUND PROCESSING

(a) We will notify you of the approval or rejection of your refund.
(b) Approved refunds will be processed to the original payment method within 7–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
(c) Third-Party Payments: Your installment agreement with third-party providers will continue until we process the refund. Please ensure your account has sufficient funds for pending installments to avoid late fees.
(d) If more than 15 business days have passed since we’ve approved your return, please contact us at admin@amazingpartylife.com.au.